Legal notices and regulations

Our privacy policy

Last update: 21.08.2025

In the points and sub-points below you will find all the necessary information regarding privacy. It explains how we handle the data, what we store and more.
Users may contact us by e-mail to request a copy of the information we have on file or to have it deleted.

Data Security

All data is stored on our own servers, accessible only to members of our administration team. Our use of self-developed or open source programs ensures transparency and accountability.
Just to let you know, we don't use any kind of tracking in our systems. Some pages, like the hosting dashboard or our Baxi dashboard, use cookies to save the login session so you don't have to log in again and again.

Your Rights

Under applicable privacy laws, you have certain rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to certain exceptions.
• Right to Restriction: You may ask us to temporarily or permanently stop processing all or some of your personal data.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at support@avocloud.net. We will respond to all legitimate requests within 30 days.

Baxi

Baxi is designed with privacy as a fundamental principle. We only process and store the minimal information required to provide specific services enabled on each guild. The data we process varies depending on which systems are activated.

The following data may be processed:

• User IDs
• Guild IDs
• Message IDs and content (in specific contexts)
• Attached files (in specific contexts)

We strictly limit data storage to what is essential for functionality. Here is what we store and why:

• Chat Filter Logs: If the chat filter system is enabled and deletes a message, a log entry is created. This includes the username, message content, guild name, and the relevant IDs (message, user, guild). This is necessary for moderation review and is accessible to everyone via a access link. Regardless of which chat filter system (SafeText or AI) is selected, all processing is performed exclusively on our own servers. No data ever leaves the Avocloud network.
• Global Chat Data: For messages sent in channels with global chat enabled, we store the Message ID, Guild ID, and Author ID. Attached images and files are uploaded to our servers with a randomly generated link to ensure permanent display within the global chat system.
• Web Dashboard Logs: When a user logs into the web dashboard and makes changes to a guild's configuration, these actions are logged. Accessing chat filter logs is also recorded and this activity is visible to the guild owner for transparency and security.

Baxi operates 100% independently on our own infrastructure. We do not share and/or sell any data with third parties. We are committed to privacy and transparency, all of Baxi's code is developed in-house and is publicly available on GitHub.

SkyFire

Furthermore, we try to safeguard your privacy with our Skyfire hosting services. However, in order to ensure compliance with our hosting policies, we reserve the right to conduct random audits of our customers' servers. Please refer to the Terms of Service for more information. We conduct random audits of our servers to verify compliance with our internal policies and applicable laws.
When we monitor the status of our servers, the relevant information is displayed in the activity logs. Please refer to the dashboard in the server view for further details. The activity logs allow you to view the identity of individuals who have accessed your server and the date and time of each access. In the event of a violation, the server will be subject to suspension, and you will receive notification via email. In accordance with the nature of the violation, the server may be deleted or temporarily suspended until the situation has been resolved.

The following team members have been granted access to the customer server:

• Red_wolf2467 - redwolf2467@avocloud.net

Minecraft

We run several different Minecraft servers. All of them are operated via Paper. All standard information is stored on our servers, just like any other.
We use custom anti-cheat software on our servers called "IAC" (illegal anticheat).

AvoFilter - Plugin

Our Minecraft plugin "AvoFilter" sends every message that is sent on your server to our self-developed backend server SafeText , which is also available on GitHub as an opensource project. NO data or requests are stored. The backend server keeps the necessary data in working memory until the request has been completed and then deletes it again.
You can enter your own SafeText server data if you don't want to use the standard server.

SafeText Server

The SafeText server provided by us is a program developed by us to access a global user blacklist or to check text for bad words. Here are some brief points regarding data protection:

• We do not store any information about the content sent, such as messages, ... . All information will be deleted after the request has been processed.
• The communication between API client is secured with https & HSTS.
• The code of the program can be found on github to provide more transparency.

Finally, we would like to say that we try to develop as much as possible ourselves, and only use open source software where possible.
We at avocloud.net do not give away, sell or share any of the data we process or collect.

Terms of Service

Last update: 21.08.2025

By accessing and using our services, you agree to comply with these Terms of Service. These terms are designed to protect both our users and our infrastructure.

General Rules

Violation of these terms may result in immediate suspension or permanent termination of access to our services without prior warning.

• Lawful Use: You may not use our services for any illegal purposes or activities that violate Austrian law or applicable local laws.
  • This includes but is not limited to: fraud, harassment, hate speech, distribution of malicious software, or infringement of intellectual property rights.
  • Any activities that cause harm to us, our users, or third parties are strictly prohibited.
• Bug Reporting: If you discover any vulnerability, bug, or security issue in our systems, you must report it to us immediately through our official channels. Exploiting such issues for any reason is strictly forbidden and may result in legal action.
• User Responsibility: You are solely responsible for your use of our services and any content you share or generate.
• Loopholes & Grey Areas: Attempting to exploit ambiguities in these terms or our systems is prohibited. We reserve the right to determine what constitutes a violation.
• Circumvention: Evading bans, suspensions, or other disciplinary measures by creating new accounts or using other methods is not allowed.
• Service Integrity: Any actions that disrupt, overload, or harm the stability and performance of our services (e.g., DDoS attacks, spamming, brute-force attacks) are forbidden.
• Age Requirement: You must be at least 13 years old to use our services, or the minimum age required by law in your country.

Intellectual Property

All content, features, and functionality of our services are and will remain our exclusive property or that of our licensors:

• Our name, logo, and all related names, logos, product and service names are trademarks of Avocloud.
• You may not use these marks without our prior written permission.
• Open source components are governed by their respective licenses.

Baxi (Discord Bot)

Additional terms apply when using the Baxi Discord bot. Server administrators are responsible for ensuring their server's use of Baxi complies with these rules.

• Compliance: You may not use Baxi's features for any purpose that violates Discord's Terms of Service or Community Guidelines.
• Impersonation: Impersonating Baxi, its developers, or claiming ownership of the bot is prohibited.
• Liability: We are not liable for any damages or issues arising from the use of Baxi, including but not limited to data loss, service interruptions, or moderation actions taken by the bot.
• Moderation: Server administrators are responsible for configuring and monitoring Baxi's moderation tools (e.g., chat filter) in accordance with their server's rules and applicable laws.
• API Usage: You may not misuse the bot's commands or attempt to disrupt its functionality.

SkyFire Hosting

SkyFire provides complimentary hosting for MicroServers (e.g., game servers, monitoring tools). Failure to adhere to these rules may result in the immediate removal of your server and account.

• Illegal Content: Hosting, distributing, or promoting illegal content—including malware, pirated software, or hate speech—is strictly prohibited and will result in immediate termination.
• Monetization: You may not resell or monetize access to SkyFire servers in any way.
• Resource Usage: Our services are intended for development, testing, and small-scale projects. Excessive resource consumption may lead to throttling or termination.
• Bug Exploitation: Do not exploit bugs in the hosting platform. Report any issues to us promptly.
• Security: You are responsible for maintaining the security of your server and any content hosted on it.

Enforcement

We reserve the right to investigate and take appropriate action against any user or server that violates these terms. Actions may include:

• Issuing warnings
• Suspending access to services
• Permanently banning users or servers
• Reporting illegal activities to law enforcement

These terms may be updated periodically. It is your responsibility to review them regularly. Continued use of our services constitutes acceptance of the updated terms.

SDS

Last update: 21.08.2025

This section provides additional details about the services we deem most important.

General

Here, you will find general information that applies to all of our services.

• It should be noted that the availability of our services is not guaranteed on a continuous basis. Periods of unavailability may occur due to the occurrence of errors, the necessity for maintenance, or other unforeseen circumstances.

Service Level Expectations

While we strive to provide reliable services, please note:

• We aim for 99% uptime for all services but cannot guarantee uninterrupted access.
• Scheduled maintenance will be announced at least 24 hours in advance when possible.
• Emergency maintenance may occur without prior notice to address critical issues.
• Support response times vary based on complexity and team availability.

Baxi

• We reserve the right to exclude users or entire Discord servers from Baxi's systems if they violate the rules or do not adhere to the guidelines.
• The decision to cease work on the Baxi or to take the bot offline can be made at any time.

SkyFire

• We also reserve the right to discontinue our SkyFire service and shut down all associated servers. This may occur for a variety of reasons. If we decide to discontinue this project, we will notify you in advance and provide sufficient time to back up your data.

DRR

Last update: 15.12.2024

Please be advised that the following rules must be adhered to on our Discord server. Failure to comply may result in a temporary or permanent suspension of your access.
These rules also apply to our global chat, which is operated by our Discord bot Baxi!

Peaceful Interaction

• Treat all members with respect and kindness.
• No harassment, discrimination, or hate speech of any kind.
• Avoid personal attacks or inflammatory comments.

No Spamming

• Spamming messages, images, or links is prohibited.
• Please refrain from excessively repeating the same message in a short time.
• Avoid mass tagging others without reason.

NSFW and Offensive Content

• Explicit or NSFW content is strictly prohibited.
• No sharing of inappropriate or offensive material in any form (e.g., images, links, or messages).
• Respect everyone's boundaries and preferences.

No Self-Promotion or Advertising

• Do not promote the channels, servers, services or products of yourself or others without permission from the server team.
• The passing on of referral links or the advertising of other servers is not permitted.

Respect Privacy

• Do not share anyone's personal information without their consent.
• Respect others' privacy and do not engage in doxxing or any harmful behavior.

Follow Channel-Specific Guidelines

• Each channel has a specific topic, so please keep messages relevant to the channel's purpose.
• If you're unsure about where to post, ask a mod for guidance.

Listen to Staff

• Respect the decisions and instructions of the server moderators and admins.
• If you have concerns about a decision, address it politely and privately with the staff.

No Cheating or Exploiting

• Do not use cheats, hacks, or exploits that disrupt the server's activities or environment.
• Engaging in unfair practices or cheating is grounds for a ban.

German or English only

• Please use only English or German on our entire server, whether in talks or in text channels.
• Let's keep the community fun and welcoming for everyone!

No Trolling or Disruption

• Avoid trolling, disrupting conversations, or creating unnecessary chaos.
• Let's keep the community fun and welcoming for everyone!

Enforcement and Appeals

Our moderation team follows these guidelines when enforcing rules:

• Minor infractions typically result in a warning.
• Repeated or severe violations may lead to temporary or permanent restrictions.
• You may appeal moderation decisions by contacting support@avocloud.net with relevant details.
• Appeals will be reviewed by a team member not involved in the original decision.